Join Moniepoint Incorporated as an Outbound Research Specialist based in Lagos, contributing to one of Africa’s foremost business payment and banking platforms. Moniepoint recently became the first African investment of QED Investors and supports a vast network of small and medium businesses with innovative financial tools. This role centers on amplifying the voices of customers unreachable through digital means, ensuring their experiences shape product and service improvements. In this role, you will coordinate outbound research initiatives, conducting structured phone interviews with assigned customer segments, and recruiting participants for qualitative studies. Your daily tasks involve managing detailed call logs, administering satisfaction surveys, and assisting with field-based data collection. You will also engage directly with customers during support centre visits to gather qualitative insights, contributing to a comprehensive understanding of customer needs across various product lines. Candidates who excel will have a bachelor's degree, preferably with coursework in research methods or social sciences, alongside 1 to 3 years in customer-facing roles such as outbound calling or field sales. Proficiency in English and at least one Nigerian language like Yoruba, Igbo, or Hausa is highly desirable. You should demonstrate independence in task execution and familiarity with CRM tools will enhance your effectiveness. This full-time position offers hands-on experience in research coordination within the fintech industry. Lagos represents Nigeria’s financial hub and a growing fintech ecosystem. Moniepoint’s presence here enables access to diverse markets and customer demographics, driving innovation in payment solutions. Handling direct customer interactions and research in this environment positions you at the forefront of fintech development and user experience enhancement. Though a salary is not disclosed, this role offers valuable career growth in customer research and technology-driven financial services. Successful specialists often advance to senior research or customer experience roles within dynamic fintech companies. Applicants should highlight relevant experience in outbound calling and research coordination, emphasizing precise data capture and participant engagement skills. Quantifying previous customer service achievements and familiarity with research methodologies will strengthen applications. If you are eager to develop your career as an Outbound Research Specialist and contribute to impactful customer insights at Moniepoint Incorporated, we encourage you to submit your application promptly. The company has not specified a deadline, but early submissions are advised to enhance consideration.
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Moniepoint Incorporated is a global payments and banking platform serving over 600,000 businesses and recently became the first African investment by QED Investors.
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