Join Moniepoint Incorporated in Lagos as a Customer Experience Researcher, a role pivotal to refining product offerings through deep customer insights. Moniepoint is a leading global business payments and banking platform supporting small and medium-sized businesses across Africa. This role involves embedding in product teams to enhance user experience through detailed research. As a Customer Experience Researcher, you will lead comprehensive qualitative and mixed-methods studies such as in-depth interviews, usability tests, and ethnographic research. Your findings will shape product improvements by revealing customer motivations, challenges, and unmet needs. Collaborating closely with product managers, engineers, and designers, you will transform rich customer feedback into actionable recommendations that influence the product lifecycle. Ideal candidates bring over four years of experience in customer or UX research, with a strong ability to manage complex projects independently. You should hold a bachelor's degree in Human-Computer Interaction, Psychology, Sociology, Anthropology, or related fields. Master’s degree and fintech industry experience are advantageous. You will contribute best with excellent communication, moderation, and analysis skills, working full-time within agile product teams. Lagos is a major fintech hub in Nigeria, making this role vital in driving innovation within Moniepoint's expanding digital financial services. Understanding customer journeys here directly impacts the success of the platform’s offerings in this competitive market. While the salary details are not disclosed, successful professionals in this position often progress to senior research or product leadership roles within fintech or financial services companies. This role offers substantial growth opportunities in a fast-evolving sector. To excel, highlight your expertise in conducting diverse qualitative research methods and your capacity to translate insights into product decisions. Demonstrate your experience with relevant tools and your impact on previous customer experience improvements. Quantify your achievements and prepare to discuss your role in cross-functional teams. We invite qualified candidates to apply for the Customer Experience Researcher position at Moniepoint Incorporated. Embark on a career shaping the future of business payments in Lagos. The application deadline is currently not specified, so early application is encouraged.
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A 4-year bachelor's degree program in Media & Communications picked for your next step.
Algoma University - Brampton
CA$15,000 / First year
application fee • ₦210,000
Not required — these would strengthen your application.
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Moniepoint Incorporated is a global payments and banking platform serving over 600,000 businesses and recently became the first African investment by QED Investors.
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