Full Time Remote Integration Support Engineer Role

Overview

Responsibilities

• Attend meetings with the sales team, engaging with businesses interested in integrating Monnify to fully understand their integration needs and provide the most effective integration solutions to meet those requirements.
• Offer technical support to businesses and developers integrating with Moniebook.
• Maintain comprehensive and user-friendly documentation designed for both technical and non-technical audiences, ensuring that each group can fully benefit from the resources provided.
• Develop tutorials (both written and video), as well as user guides on how to integrate with Moniebook APIs.
• Create tools, plugins, SDKs, and sample code to facilitate seamless integration with Moniebook.
• Foster a vibrant, open-source developer community around Moniebook.
• Diligently investigate and communicate feature requests, bugs, and defects identified during the integration process to the engineering team.
• Provide effective support for both internal and merchant-facing applications utilizing Moniebook.
• Thoroughly test new product features from a developer's perspective, taking into consideration integration insights, and report any concerns or user experience feedback to the team.
• Serve as a primary point of contact for any inquiries related to the use of Moniebook.

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Requirements

• Minimum of 2 years of experience as a software engineer in any of the following areas:
• Backend development (Java, C#, Node.js, Python, PHP, Ruby)
• Web development: JavaScript, HTML/CSS, and frontend frameworks such as React, Vue.js, Angular
• Strong understanding of databases and SQL practices
• Experience working with RESTful APIs
• Proficient in analyzing application logs to identify and troubleshoot issues
• Solid grasp of fundamental programming concepts including data types, algorithms, flow control structures, and object-oriented programming
• Excellent debugging abilities
• Highly skilled in diagnosing and resolving software bugs and technical problems
• Exceptional technical writing skills
• Outstanding written and verbal communication skills