Engage as a Service Desk & Proactive Engineer at IpNX Nigeria Limited, a leading telecommunications firm based in Lagos, Nigeria. This role focuses on delivering first-level off-site technical assistance across diverse ipNX services including voice, data connectivity, and internet solutions.
In this position, you will oversee the full service request lifecycle by logging incidents, troubleshooting initial faults within 10 minutes, and escalating complex issues appropriately. Your daily activities will include monitoring service levels, liaising with clients to provide updates, and generating detailed reports such as root cause analyses and outage summaries to support continuous service improvement.
Candidates who excel in this role typically hold a B.Sc or B.Eng in Computer Science, Computer Engineering, or Electrical-Electronics Engineering with 1 to 5 years of relevant experience. Essential certifications include CCNA, with CCNP and ITIL as advantageous additions. You’ll bring expertise in IP routing, MPLS, QoS, VPN, VoIP, and network monitoring systems, alongside strong communication skills to engage effectively with clients and internal teams. The role is full-time.
Lagos is Nigeria’s commercial hub and a vital center for telecom services, making this role critical in maintaining the high standards required by the city’s dynamic business environment and growing digital infrastructure sector. IpNX Nigeria Limited plays a key role in supporting Lagos’ robust telecommunications landscape.
While specific salary details are not provided, this position offers a pathway to advanced roles in network engineering and telecommunications management within leading Nigerian and multinational firms.
To stand out, highlight your hands-on experience with IP network design and monitoring tools in your CV, quantifying your impact on service uptime or fault resolution times. Demonstrating your ability to manage and escalate incidents efficiently will also strengthen your application.
We invite skilled candidates to apply for the Service Desk & Proactive Engineer position at IpNX Nigeria Limited. Ensure your application is submitted promptly to be considered for this opportunity.
