Relationship Manager Stanbic IBTC Bank Plc

Overview

Responsibilities

• Acquire and onboard new clients, including individuals and small-to-medium businesses, through proactive networking and referrals to enhance client acquisition strategies.
• Manage and grow a portfolio of existing clients by deepening relationships and cross-selling banking products such as loans, deposits, investments, insurance, and digital banking solutions.
• Conduct regular client reviews and deliver personalized financial advice and tailored solutions to meet client needs.
• Achieve and exceed sales targets related to deposits, loans, fee income, and other critical performance indicators to drive business growth.
• Maintain high standards of client service and promptly resolve issues to ensure customer satisfaction and long-term retention.
• Collaborate with product specialists, credit teams, and other internal stakeholders to provide seamless client experiences and efficient service.
• Monitor client accounts, identify opportunities for growth and potential risks, and take proactive measures to enhance client outcomes.
• Stay updated on market trends, competitor activities, and regulatory changes impacting clients to provide informed financial guidance.
• Prepare accurate reports and maintain comprehensive client records in compliance with regulatory requirements to ensure accountability.
• Represent Stanbic IBTC at client events, networking forums, and industry functions to enhance brand visibility and establish professional connections.

Requirements

• Bachelor’s degree in Business Administration, Finance, Marketing, Economics, or a relevant field
• Minimum of 3–5 years of demonstrated experience in relationship management, sales, or client services within the banking or financial services sector
• Strong knowledge of banking products, credit processes, and regulatory frameworks
• Excellent communication, negotiation, and interpersonal skills
• Proven history of meeting or exceeding sales objectives
• Proficiency in Microsoft Office and banking software/systems
• Valid driver’s license and willingness to travel within assigned territory
• High level of integrity, professionalism, and client-centric approach
• Preferred Skills
• Experience in Personal Banking or SME/Business Banking
• Extensive network within the business community
• Knowledge of digital banking and fintech products
• Previous experience with Customer Relationship Management (CRM) tools
• What We Offer
• Competitive salary range: ₦3,000,000 – ₦6,000,000 per annum (depending on experience) + attractive performance bonuses and incentives
• Comprehensive medical insurance and wellness programs
• Pension contributions and other statutory benefits
• Opportunities for professional growth, training, and career advancement within the Standard Bank Group
• Access to modern banking tools and a collaborative work environment
• Performance-based recognition and rewards
• Stanbic IBTC Bank Plc is an equal opportunity employer committed to fostering diversity and inclusion.