CX Research Operations Coordinator at Moniepoint Incorporated

Take a pivotal role as a CX Research Operations Coordinator at Moniepoint Incorporated, based in Lagos. As a leading global payments and banking platform, Moniepoint supports a vast network of businesses, empowering SMBs with essential tools to thrive. This position places you at the core of the Customer Research function, ensuring smooth operations across multiple product teams within the company. In this role, you will manage the operational framework that enables research teams to deliver high-quality insights swiftly. Your daily activities will include maintaining a segmented panel of research participants, coordinating research sessions like interviews and usability tests, managing participant incentives, and overseeing the research tools and data compliance. Your efforts produce actionable reports on panel health and incentive accounting, which are critical to advancing product development and customer satisfaction. Ideal candidates will bring a bachelor's degree in Business Administration, Information Management, Social Sciences, or related fields, alongside at least three years in research operations or program coordination, preferably within technology or product-focused organizations. Experience with customer or UX research methods, participant panel management, and familiarity with fintech or regulated consumer products will support your success. This full-time role requires strong organizational skills, a data-driven mindset, and knowledge of NDPR or equivalent data protection laws. Lagos represents Nigeria's fintech hub, hosting numerous innovative startups and established payment platforms like Moniepoint. This role contributes significantly to maintaining the competitive edge of the company's product research by ensuring efficient participant recruitment, session facilitation, and compliance with data protection standards in this fast-paced environment. While salary details are undisclosed, this position offers a valuable career path into research management or operations leadership within fintech and technology sectors. It fosters skill development in compliance, data governance, and system administration, critical for advancing in Nigeria's growing digital economy. To excel in this role, emphasize your experience building scalable operational systems and your ability to manage complex data and participant workflows clearly in your application. Highlight any certifications in project management or data privacy compliance and quantify your impact on research efficiency and panel engagement. Moniepoint invites qualified professionals eager to coordinate critical research operations to apply. This role offers the chance to shape customer insights that drive innovation within Nigeria's fintech landscape. Applications are welcomed without a specified deadline, encouraging timely submission for consideration.