Customer Service Representative at UHY Professional Services

Join UHY Professional Services in Lagos as a Customer Service Representative, where you will play a vital role in managing client interactions and ensuring smooth service delivery. UHY is known for its commitment to quality customer care within Nigeria's bustling commercial landscape. In this position, you will greet and assist customers with warmth and professionalism, handling laundry service requests from start to finish. This includes accurately recording customer orders, tagging and labeling items for processing, issuing receipts, and maintaining detailed transaction records. You will also liaise with the laundry team to communicate specific client instructions such as stain removal or ironing preferences, respond to inquiries and complaints, and notify customers promptly when their items are ready for collection. Additionally, you will ensure the front desk remains orderly and welcoming at all times. Ideal candidates will hold a BA, BSc, or HND qualification and possess strong communication and interpersonal abilities. You should be capable of managing customer needs courteously and efficiently, demonstrate trustworthy conduct, and maintain basic organizational and record-keeping skills. This full-time role demands a proactive and dependable approach to client service. Lagos is a major commercial hub where excellent customer service drives business reputation and repeat patronage, especially in service-oriented sectors like laundry and dry cleaning. Working with UHY Professional Services offers a chance to contribute to this dynamic industry while developing your client relationship expertise. While specific salary information is not provided, this role offers a pathway to career growth in customer service and client relations, with opportunities to advance within Lagos' expanding service sector and beyond. To distinguish yourself as a candidate, emphasize your ability to manage multiple customer interactions efficiently and your attention to detail in record-keeping. Highlight any prior experience with customer service environments and your skill in communicating clearly with both clients and team members. If you aspire to build a solid foundation as a Customer Service Representative, UHY Professional Services invites you to apply for this opportunity in Lagos. Please be sure to submit your application promptly to be considered for this role.