Explore customer service jobs as a Customer Service Representative (Igbo) with MacTay Consulting in Lagos. MacTay Consulting engages in providing expert services and solutions across various sectors. This role requires delivering frontline support to clients by addressing inquiries and resolving issues promptly. In this position, you will manage customer communications across multiple platforms, ensuring their questions about products and services are answered clearly. You will handle complaints efficiently, escalate complex cases to management, and gather feedback to enhance overall customer satisfaction. Your daily tasks will produce measurable improvements in client experience and retention. Ideal candidates will hold a BA, BSc, or HND and possess at least two years of customer service experience, preferably within manufacturing or a related industry. Fluency in Igbo and English is essential, alongside strong skills in Microsoft Office and customer service software. The role is full-time and demands flexibility for shift work, excellent communication, leadership, and interpersonal abilities. Lagos is a vibrant commercial hub where exceptional customer service drives competitive advantage in many industries. MacTay Consulting contributes to this dynamic environment by fostering outstanding client relationships through skilled service professionals. This role is crucial for maintaining the company's reputation and customer loyalty. The salary range for this position is ₦200,000 to ₦300,000 monthly, reflecting the value of experienced customer service representatives in Lagos. Success in this role can lead to advancement opportunities within customer success and operations management sectors. To stand out, emphasize your proficiency in Igbo and English communication, showcase your problem-solving achievements, and provide examples of improving customer satisfaction metrics. Highlight your ability to work shifts and handle diverse customer needs effectively. If you are seeking customer service jobs that leverage your bilingual skills and experience in Lagos, consider applying for the Customer Service Representative (Igbo) role at MacTay Consulting. Submit your application before the deadline to join a team dedicated to excellent customer support.
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