Customer Service Representative - Ascentech Services Ltd (Onsite)

Join Ascentech Services Limited in Lagos as a Customer Service Representative, where you'll engage directly with customers and represent the company with professionalism. Ascentech Services Limited is well-regarded for its commitment to delivering exceptional customer service and fostering positive client relationships in the vibrant Lagos market. In this role, you will manage a diverse range of customer interactions, including responding to inquiries, resolving complaints, and processing orders or service requests. Your daily activities will include communication via phone, email, social media, and face-to-face interactions. You will also document customer interactions, follow up to ensure satisfaction, and collaborate with other departments to enhance overall service delivery and customer experience. Ideal candidates will possess a minimum of an OND, HND, or Bachelor's degree in any field, complemented by one to three years of experience in customer service or client relations. You should demonstrate strong communication skills, problem-solving abilities, and the capacity to maintain composure under pressure. This full-time position requires a professional demeanor and the ability to effectively manage multiple tasks. Serving customers in Lagos, a dynamic commercial hub, this position is vital as it supports business growth and customer loyalty. The role significantly contributes to the customer service landscape in Lagos, where client satisfaction directly influences competitive advantage and brand reputation. The salary range offered is between ₦200,000 and ₦300,000 monthly, reflecting the experience required and the responsibilities of the job. This opportunity facilitates growth within customer service roles, providing pathways to supervisory or managerial positions. To make your application stand out, emphasize your track record of successfully resolving customer issues, your communication skills, and any measurable improvements you have made in previous roles. Highlight your experience with multiple communication channels and your familiarity with relevant software tools. Apply for the Customer Service Representative position at Ascentech Services Limited today to become an essential member of their customer service team. Ensure your application is submitted promptly to be considered for this rewarding opportunity.