Engage as an Account Personnel (Tickets & Email Support) with Tizeti Network Limited in Lagos, contributing to their dynamic telecom customer service team. Tizeti Network Limited is a leading provider in Nigeria's internet service industry, championing excellent client communications and support. In this role, you will oversee the customer ticketing system and handle email inquiries promptly and professionally. Your daily tasks involve logging, tracking, and resolving customer support tickets, responding to account-related emails within service level agreements, and collaborating across finance, technical, and operations teams to address and close customer issues. You will also maintain detailed records of interactions and generate weekly performance reports on ticket management. Candidates suited for this position will bring a Bachelor’s or Higher National Diploma in Accounting, Business Administration, or a related discipline, combined with 1 to 2 years of experience in customer support or account management. Proficiency in professional email communication, CRM or ticketing software, and spreadsheet tools like Excel or Google Sheets is essential. This is a full-time opportunity demanding strong problem-solving skills and keen attention to detail. Lagos serves as Nigeria's commercial hub with a vibrant telecom sector that is rapidly expanding due to increased digital connectivity demand. Working for Tizeti Network Limited here offers exposure to this growth and the chance to hone customer service expertise in a fast-paced environment. Although no specific salary is listed, this position provides valuable career advancement potential toward senior customer service or account management roles within the telecom industry or related sectors. To stand out for this role, tailor your CV to highlight your experience managing customer inquiries and resolving technical or account issues using ticketing systems. Quantify your impact with metrics like response times or customer satisfaction improvements and include references from previous client-facing roles. If you are ready to take on the role of Account Personnel (Tickets & Email Support) at Tizeti Network Limited, Lagos, apply before the deadline expires to join a forward-thinking telecom company focused on customer success.
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Stand out for Customer Service roles like this with relevant certifications and skills.
A 4-year bachelor's degree program in Customer Service picked for your next step.
Algoma University - Brampton
CA$15,000 / First year
application fee • ₦210,000
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Tizeti Network Limited is a technology company specializing in providing network infrastructure and internet services across Nigeria, focusing on reliable and innovative telecom solutions.
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