Telesales / Client Engagement Representative

We are seeking a highly persuasive, emotionally intelligent, and targetdriven Telesales & Client Engagement Representative to manage inbound and outbound client communications, nurture qualified leads, and convert interest into successful real estate transactions. This role blends customer service excellence with structured sales followup. You will serve as the critical link between client interest and purchase commitment. If you excel at consistent followup, clear communication, objection handling, and closing deals without being pushy or desperate, this role is for you.

Strong verbal and written communication skills (English) Confident and professional phone etiquette; comfortable making and receiving frequent calls Ability to follow up consistently and manage multiple conversations without supervision Persuasive yet respectful communication style (not aggressive or pushy) Good emotional intelligence, patience, and ability to handle objections calmly Organized and detailoriented with strong followthrough Comfortable working with targets and performance tracking Willingness to learn and take feedback Preferred but not mandatory: Previous experience in telesales, customer service, real estate, or similar salesdriven roles Basic familiarity with WhatsApp Business, CRM tools, or Google Sheets.

Lead FollowUp & Conversion (Core Responsibility): Call and follow up via phone and WhatsApp on warm and hot leads generated from: Instagram WhatsApp broadcasts Website inquiries Ads and referrals Nurture prospects through the full sales journey: Interest → Inspection → Commitment → Payment Ensure no qualified lead goes cold due to poor or inconsistent followup. Customer Service & Client Relationship Management: Serve as the first point of contact for new client inquiries. Respond promptly, politely, and professionally to: Phone calls WhatsApp messages DMs redirected to the sales line Provide accurate information on: Property features and details Pricing and payment plans ROI structures Location advantages Escalate complex or technical inquiries to senior sales staff when necessary. Lead Qualification & Pipeline Management: Qualify leads based on: Budget Timeline Purpose (investment or residential) Location preference Categorize leads as Cold, Warm, or Hot. Maintain accurate and uptodate lead records using: CRM tools Google Sheets WhatsApp labels Track followup history and define next action steps clearly. Sales Support & Closing Assistance: Schedule and coordinate: Physical inspections Virtual tours Conduct postinspection followups to drive decisionmaking. Send reminders for: Payment deadlines Promotional offers Price reviews Support senior sales executives with documentation and followups where required. Reporting & Accountability: Submit daily performance reports, including: Number of leads contacted Conversations held Follow-ups completed Inspections booked Sales closed or progressed Maintain accurate call logs and adhere strictly to followup schedules. KPIs Performance will be measured based on: Lead response time (speed is critical) Number of daily followups completed Conversion rate from warm lead to inspection Conversion rate from inspection to payment Client satisfaction and professionalism Revenue contribution.