Responsibilities
Operational Leadership
Oversee end-to-end operations including admissions processing, customer support, partnerships, and platform performance.
Develop and implement operational strategies aligned with company goals.
Ensure efficient workflows across departments to support rapid growth.
Process & Performance Management
Design and optimize operational processes to improve speed, accuracy, and scalability.
Establish KPIs, dashboards, and reporting systems to track performance.
Monitor service delivery to ensure high student satisfaction and compliance.
Team & People Management
Lead, mentor, and manage department heads and operations teams.
Recruit, train, and retain high-performing staff.
Foster a culture of accountability, innovation, and collaboration.
Technology & Platform Operations
Work closely with the tech/product team to ensure the AI-powered platform supports operational needs.
Oversee system efficiency, data integrity, and continuous platform improvement.
Ensure smooth integration of automation and digital tools.
Partnership & Stakeholder Management
Support relationships with universities, colleges, embassies, and service providers.
Ensure partner agreements are operationally executed and monitored.
Act as a key liaison between internal teams and external stakeholders.
Compliance & Risk Management
Ensure adherence to international education regulations and data protection standards.
Identify operational risks and implement mitigation strategies.
Maintain quality control and ethical standards across all operations.
Requirements
Qualifications & Experience
Bachelor’s degree in Business Administration, Operations Management, Education Management, or related field (Master’s degree preferred).
5–10 years of experience in operations leadership, preferably in education, study abroad, EdTech, or tech-enabled services.
Proven experience scaling operations in a fast-growing organization.
Strong understanding of international education systems and student recruitment processes.
Excellent leadership, analytical, and problem-solving skills.
Advertisement
Responsibilities
Key Skills & Competencies
Strategic planning and execution
Process optimization and automation
Data-driven decision making
Team leadership and stakeholder management
Strong communication and organizational skills
Salary Insights
Ready to Apply?
Submit your application now and track its progress