Telesales Agent Vacancy at Outsource Nigeria - Omni Channel

The Telesales Agent is responsible for generating sales through outbound and inbound calls, engaging potential and existing customers, promoting products/services, and closing sales opportunities. The role requires excellent communication skills, strong persuasion, and the ability to work in a fast-paced, target-driven environment.

Minimum: OND / HND / B.Sc. 0 – 2 years experience in telesales, call centre operations, or direct sales. Experience using a CRM system is a plus. Skills & Competencies: Strong communication and persuasive selling skills. Confident, energetic, and customer-focused. Ability to handle rejection and remain motivated. Good command of English; ability to speak local languages is an advantage. Basic computer literacy (typing, email, CRM navigation). Strong problem-solving skills. Salary N150,000 / month

Sales & Customer Engagement Make outbound calls to prospective customers to promote and sell company products/services. Handle inbound calls, respond to customer enquiries, and persuade them toward a purchase decision. Conduct follow-up calls to convert warm leads and re-engage previous customers. Understand customer needs clearly and match them with appropriate products or solutions. Data & Record Management: Record all customer interactions accurately in the CRM system. Update customer information and ensure data integrity for reporting and follow-up activities. Maintain up-to-date knowledge of product features, pricing, promotions, and sales scripts. Target Achievement: Meet and exceed daily, weekly, and monthly sales targets. Participate actively in sales coaching, role-plays, and performance improvement sessions. Track personal performance and strive for continuous improvement. Customer Service & Relationship Management: Handle objections professionally and provide accurate and helpful information. Build positive relationships with customers through empathy and clear communication. Escalate unresolved issues to the appropriate team or supervisor. Compliance & Quality: Adhere to call quality standards, scripts, and regulatory requirements. Follow all company policies, especially those relating to customer privacy, data protection, and telemarketing regulations.