Bachelor of Arts in Economics - Autumn Intake
Bishop's University
4-Year Bachelor's Degree
Sherbrooke48 Months
Tuition
CA$28,651 / First year
Application fee
₦110,000
Outsource Nigeria Verified
Telesales Agent Vacancy at Outsource Nigeria - Omni Channel
Surulere, Lagos
Full-timeEntry Level3 months ago
Expires Nov 30, 2028
Overview
The Telesales Agent is responsible for generating sales through outbound and inbound calls, engaging potential and existing customers, promoting products/services, and closing sales opportunities. The role requires excellent communication skills, strong persuasion, and the ability to work in a fast-paced, target-driven environment.
Responsibilities
- Sales & Customer Engagement
- Make outbound calls to prospective customers to promote and sell company products/services.
- Handle inbound calls, respond to customer enquiries, and persuade them toward a purchase decision.
- Conduct follow-up calls to convert warm leads and re-engage previous customers.
- Understand customer needs clearly and match them with appropriate products or solutions.
- Data & Record Management:
- Record all customer interactions accurately in the CRM system.
- Update customer information and ensure data integrity for reporting and follow-up activities.
- Maintain up-to-date knowledge of product features, pricing, promotions, and sales scripts.
- Target Achievement:
- Meet and exceed daily, weekly, and monthly sales targets.
- Participate actively in sales coaching, role-plays, and performance improvement sessions.
- Track personal performance and strive for continuous improvement.
- Customer Service & Relationship Management:
- Handle objections professionally and provide accurate and helpful information.
- Build positive relationships with customers through empathy and clear communication.
- Escalate unresolved issues to the appropriate team or supervisor.
- Compliance & Quality:
- Adhere to call quality standards, scripts, and regulatory requirements.
- Follow all company policies, especially those relating to customer privacy, data protection, and telemarketing regulations.
🎓 Career-boosting study programs picked for this role
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Bachelor of Science - Biology (Optional Co-op)
University of Regina
4-Year Bachelor's Degree
Regina48 months
Tuition
CA$27,047 / First year
Application fee
₦133,000
Requirements
- Minimum: OND / HND / B.Sc.
- 0 – 2 years experience in telesales, call centre operations, or direct sales.
- Experience using a CRM system is a plus.
- Skills & Competencies:
- Strong communication and persuasive selling skills.
- Confident, energetic, and customer-focused.
- Ability to handle rejection and remain motivated.
- Good command of English; ability to speak local languages is an advantage.
- Basic computer literacy (typing, email, CRM navigation).
- Strong problem-solving skills.
- Salary
- N150,000 / month