Job Description
Attitude to Work & Task Ownership:
Demonstrate punctuality, reliability, and professional conduct.
Take full ownership of assigned bays/shelves; proactively resolve issues.
Communicate clearly, escalate risks early, and close the loop on tasks.
Responsibilities
Receiving, Stocking & Merchandising:
Receive products from back store/receiving area; verify quantities, conditions, and codes before shelving.
Replenish shelves promptly; follow FIFO/FEFO (FEFO mandatory for pharmacy and perishables).
Merchandise to planograms; maintain faced-up, organized displays.
Flag low stock, damages, and near-expiry items; initiate pull‑outs and transfers as instructed.
Pricing, Labeling & Barcoding:
Ensure all items have correct price tags/barcodes; replace missing/incorrect labels immediately.
Apply promo/markdown labels accurately; remove expired promo tags.
Report price discrepancies to the supervisor for correction.
Expiry Management & Product Integrity:
Conduct daily/weekly expiry checks and record findings.
Execute FEFO strictly (pharmacy: mandatory; cold chain items as applicable).
Isolate expired/compromised products; follow SOPs for quarantine and documentation.
Housekeeping, Hygiene & Safety:
Keep shelves, aisles, and surrounding areas clean and unobstructed.
Comply with food safety and pharmacy hygiene protocols; no cross‑contamination.
Adhere to HSE rules: proper lifting, spill management, hazard reporting, emergency procedures.
Customer Assistance & Service:
Greet and assist customers; guide to products and promotions.
Escalate technical queries to pharmacists/supervisors (pharmacy: do not provide clinical advice).
Support queue management, gift wrapping, basket/cart retrieval as required.
Inventory Control & Shrink Reduction:
Participate in cycle counts and stocktakes; ensure accurate counting and reconciliation.
Minimize shrink by vigilant shelf monitoring, damage handling, and adherence to SOPs.
Report suspicious activity; follow security protocols.
Documentation, Systems & Compliance:
Complete checklists (opening/closing, expiry, cleaning, replenishment).
Use POS/stock systems (as trained) for price checks/labels; maintain records.
Comply with internal policies and regulatory standards (NAFDAC, PCN—pharmacy).
Cross‑Functional Support:
Liaise with Receiving, Pharmacy, Bakery/Restaurant, and Inventory teams for timely restocking.
Assist during promotions, new planogram rollouts, and seasonal peaks.