Explore the exciting mtn job vacancy for the role of Manager - Cloud Support Information Technology at MTN Nigeria, located in Lagos. MTN Nigeria is a prominent telecom company that has been a key player in Nigeria's mobile network sector since 2001.
As the Manager - Cloud Support Information Technology, you will direct the governance of day-two support for cloud-hosted applications across the company’s cloud platforms. Your daily tasks include managing incident resolution, problem-solving, change management, monitoring, and recovery operations to ensure seamless cloud service delivery. You will also maintain operational support documentation and establish control practices that comply with set standards, guaranteeing operational readiness during maintenance and new deployments. Additionally, you will supervise support schedules for cloud services and handle escalations by reviewing unresolved tickets and major incident coordination.
You thrive in this role if you bring a first degree in Computer Science, Engineering, IT or related disciplines along with 6 to 13 years of experience in cloud operations, infrastructure support, or enterprise technical support. Proficiency with hyperscaler or private cloud platforms is essential, and certifications in cloud technologies or IT service management are advantageous. This is a full-time position requiring strong leadership and technical skills.
Lagos is a vital hub for Nigeria’s telecom industry, with MTN Nigeria being a key contributor to the city's digital infrastructure growth. This role supports the increasing demand for robust cloud services that power telecom networks and customer solutions in one of Africa’s largest and fastest-growing telecom markets.
Though no specific salary details are provided, this position offers a promising career path within a leading multinational telecom company, opening doors to senior IT management roles in cloud and infrastructure domains.
To stand out as a candidate, emphasize your hands-on experience with cloud environments in your CV, highlighting successes in incident management and operational support improvements. Quantify your impact by mentioning key metrics such as uptime improvements or incident resolution times, and prepare to discuss specific cloud certifications or projects during your application.
Apply for this Manager - Cloud Support Information Technology role at MTN Nigeria before the June 23, 2026 deadline. This opportunity invites you to advance your cloud support career within a top-tier telecom enterprise in Lagos.
