Implementation Officer at Techdroid Systems Limited

Join Techdroid Systems Limited in Ikeja, Lagos as an Implementation Officer, a crucial role within a leading IT service provider dedicated to driving digital transformation for organizations across Nigeria. This position focuses on ensuring clients effectively adopt and benefit from Techdroid's advanced software solutions. As an Implementation Officer, you will manage the client onboarding journey from initial registration to full operational use, designing customized onboarding plans with clear milestones. You will provide hands-on support during software setup, deliver engaging live training sessions, and monitor client engagement to identify and assist users needing additional help. Your role bridges the gap between innovative technology and client success, ensuring smooth transitions and sustained system adoption. Ideal candidates bring 2 to 4 years of experience in client onboarding or customer success, preferably within SaaS or retail technology sectors. You'll demonstrate excellent communication skills, strong analytical abilities, and a customer-focused mindset. A Bachelor’s degree in Business, Technology, or related fields is required. This is a full-time role based in Ikeja, Lagos. Lagos serves as Nigeria's primary tech hub, with Ikeja hosting many IT firms driving innovation. This role supports Techdroid’s mission to empower local businesses by delivering reliable digital solutions that enhance operational efficiency and competitiveness. While salary details are not disclosed, this position offers a pathway to growth within Nigeria’s expanding IT services sector, opening opportunities in implementation management, customer success leadership, or product consulting. To stand out, emphasize your track record of successful software onboarding, quantify customer adoption improvements you’ve driven, and highlight your training experience. Demonstrate your ability to manage multiple projects and your problem-solving skills with real examples. If you are ready to excel as an Implementation Officer at Techdroid Systems Limited and contribute to impactful digital transformations, submit your application before June 30, 2026.