Head of Customer Care at Ikeja Electricity Distribution Company in Lagos

The Head of Customer Care at Ikeja Electricity Distribution Company in Lagos will lead the customer service operations to ensure an outstanding customer experience. This role is pivotal in managing customer relationships, resolving issues promptly, and driving initiatives that enhance satisfaction and retention. The individual will coordinate customer service teams, ensuring quality service delivery while aligning with the company's objectives and regulatory standards. Daily responsibilities include developing strong customer relationships, managing a portfolio of consumers, and overseeing the resolution of complex service issues. The Head of Customer Care will also monitor performance metrics, ensure compliance with internal policies, and identify training needs to enhance team performance. Candidates should possess a Bachelor's Degree in Business Administration, Marketing, Engineering, or a related field, with a preference for an MBA or equivalent. A minimum of 5 years of relevant experience, including at least 3 years in a management role, is required. Skills in key account management, customer support, and business intelligence are essential for success in this position. Join Ikeja Electric and become part of a team that powers not just homes, but also careers. This is an opportunity to contribute to the company's mission of delivering exceptional service and fostering a culture of excellence. If you meet the qualifications, we invite you to apply today.