Front Desk Officer Vacancy at a Major Foremost Dental Clinic - JEV Consulting

The Front Desk Officer will serve as the first point of contact for patients and visitors to the dental clinic. The role requires a courteous, organized, and detail-oriented professional responsible for managing front office operations, patient scheduling, records management, and ensuring a welcoming and efficient patient experience in line with the clinic’s high standards of care.

Minimum of OND/HND/BSc in Business Administration, Office Management, Health Administration, or a related field. 1–3 years’ experience in a front desk, receptionist, or administrative role; experience in a healthcare or dental clinic is an added advantage. Basic knowledge of healthcare or dental clinic operations is desirable. Familiarity with appointment scheduling systems and patient record management tools is an advantage. Core Competencies & Skills: Excellent interpersonal, communication, and customer service skills. Strong organizational and multitasking abilities with attention to detail. Proficiency in Microsoft Office applications and basic clinic management systems. Ability to maintain confidentiality and handle sensitive patient information professionally. Calm, courteous, and professional demeanor, even in high-pressure situations. Good time management and problem-solving skills. Behavioral Attributes: Patient-focused and service-oriented mindset. Well-presented with a pleasant personality. Reliable, punctual, and able to work with minimal supervision. Team-oriented with the ability to collaborate effectively with clinical and administrative staff.

Welcome patients and visitors warmly, ensuring a professional and friendly first impression. Manage patient registration, appointment scheduling, confirmations, and follow-ups. Maintain accurate patient records, both electronic and physical, in compliance with confidentiality and data protection standards. Handle incoming calls, emails, and inquiries, providing accurate information about services, procedures, and clinic policies. Coordinate patient flow to minimize waiting time and enhance service efficiency. Process billing-related documentation, issue receipts, and liaise with accounts for payments and insurance claims where applicable. Support dentists and clinical staff with administrative and clerical duties as required. Ensure the reception area is clean, organized, and reflective of a premium healthcare environment. Manage office supplies and escalate maintenance or facility-related issues promptly. Adhere strictly to clinic policies, healthcare regulations, and customer service standards.