CX Research Operations Coordinator at Moniepoint Incorporated

Join Moniepoint Incorporated in Lagos as a CX Research Operations Coordinator, a vital role supporting the Customer Research team within a global payments and banking platform. Moniepoint recently became the first African investment of QED Investors and serves a vast network of small and medium-sized businesses with innovative financial solutions. In this position, you will oversee the operational systems that enable the Customer Research function to deliver insights efficiently. Your daily tasks will include managing a comprehensive panel of research participants, coordinating diverse research sessions such as interviews and usability tests, administering participant incentives, and ensuring compliance with stringent data protection standards. You will also provide tooling support and maintain data governance, ensuring smooth research operations that directly influence product development and customer satisfaction. Ideal candidates will bring at least three years of experience in research operations, program coordination, or operational management, preferably within a product or technology environment. A bachelor's degree in Business Administration, Information Management, Social Sciences, or related fields is essential. You should be adept at managing participant panels, conducting qualitative and quantitative research, and familiar with fintech or regulated consumer products. Strong organizational skills and a data-driven mindset are necessary, alongside a working knowledge of NDPR or similar data privacy regulations. Project management and privacy certifications are advantageous. Lagos is a dynamic hub for fintech innovation, making this role critical in supporting Moniepoint's mission to enhance financial access for growing businesses. The CX Research Operations Coordinator helps to optimize research functions, contributing to the city's expanding digital financial services sector. This role not only supports operational excellence but also plays a key role in improving Moniepoint’s product offerings through effective customer insights. While the job listing does not specify salary details, this role offers a pathway to advanced positions in research management and operational leadership within fintech and related industries. Candidates can expect to develop expertise in compliance, participant management, and research administration, positioning themselves for senior roles in product insights or customer experience. To stand out, applicants should emphasize their experience in building sustainable operational systems, managing research participant panels, and maintaining data compliance. Highlight any project management or privacy certifications, and provide concrete examples of reporting accuracy and successful session coordination. Demonstrating familiarity with fintech environments and regulatory standards will further strengthen the application. If you are ready to contribute operational expertise as a CX Research Operations Coordinator at Moniepoint Incorporated, Lagos, consider applying soon to join a leading fintech company shaping business banking in Africa.