Customer Services: Supervisor at YangaBeauty

Take charge as a Customer Services Supervisor at YangaBeauty, located in Lagos, Rivers State. This role places you at the heart of customer care operations within a dynamic business environment. In this position, you will oversee the daily activities of the customer service team, ensuring excellent support is delivered to clients. Your responsibilities include coordinating team efforts, monitoring service quality, and resolving complex issues that affect customer satisfaction. You will generate performance reports and implement strategies to enhance customer interactions and retention. Successful candidates possess a bachelor's degree (BA/BSc/HND) and bring between four to seven years of solid experience in customer service management. Your leadership skills and problem-solving abilities will be crucial as you manage a full-time schedule and drive service excellence. Lagos is a vibrant commercial hub where customer experience plays a key role in business success. In the Rivers region, quality customer service supports the growing retail and service sectors, making this role vital for sustained company growth. While the salary is not specified, advancing as a Customer Services Supervisor opens doors to senior management roles in customer experience or operations across various industries in Nigeria. To stand out in your application, highlight your experience managing teams and improving customer satisfaction metrics. Quantify achievements and provide examples of innovative problem resolution in your cover letter and CV. We encourage you to apply for the Customer Services Supervisor role at YangaBeauty before the deadline. Bring your expertise to lead a dedicated team and contribute to superior customer service delivery.