Customer Services Manager at Sun King

Advance your career as a Customer Services Manager with Sun King in Lagos, Nigeria, a leader in solar energy solutions. This role centers on driving a customer-first culture and operational excellence within the company's call center, ensuring high satisfaction levels and efficient service delivery. In this position, you will oversee daily operations of the customer service teams, guiding them to achieve performance targets and enhance customer experience. Your responsibilities include optimizing workforce skills, managing service escalations, and championing continuous process improvements. You will produce regular performance reports and collaborate with stakeholders to align customer service initiatives with broader business goals. Candidates who excel here typically bring at least three years of managerial experience within customer service operations, strong analytical capabilities to interpret customer data, and excellent communication skills. A Bachelor’s degree is preferred, alongside proficiency in Microsoft Office and data analysis tools. This full-time role demands leadership skills that foster team engagement and accountability. Lagos serves as a vibrant hub for many service-centric industries, with increasing demand for customer experience excellence amid Nigeria’s expanding renewable energy sector. Sun King’s commitment to sustainable power places this role at the nexus of technology and community impact, making Lagos a strategic location for customer services leadership. While compensation details are not disclosed, this managerial position offers growth potential into senior customer experience or operations roles within the renewable energy field and beyond. The role also provides exposure to cross-functional collaboration and strategic stakeholder engagement. To stand out, emphasize your track record of improving customer satisfaction through data-driven decisions and team development. Highlight specific achievements in reducing service escalations and enhancing process efficiencies in your CV and cover letter. If you are ready to lead customer services efforts at Sun King and contribute to Nigeria’s renewable energy growth, submit your application promptly.