Customer Services Manager at FrieslandCampina WAMCO Nigeria Plc

Take on the role of Customer Services Manager at FrieslandCampina WAMCO Nigeria Plc, based in Lagos, where you will play a crucial part in maintaining superior customer service operations within the Nigerian supply chain. FrieslandCampina WAMCO is renowned for its full supply chain control, from raw materials to final product delivery, positioning itself as a leader in the FMCG sector. In this role, you will oversee the entire customer service function, managing order processing across multiple supply points, supervising haulage plans, and ensuring timely shipment delivery. Your leadership will ensure that invoices and shipping documents are accurately handled, customer inquiries about order status and shipments are promptly resolved, and performance indicators such as on-time, in-full delivery and sales volume targets are met. You will generate regular sales projections, identify and communicate potential risks, and collaborate closely with commercial teams to achieve key business goals. Ideal candidates will bring at least five years of specialized experience in customer service within supply chain environments, preferably in FMCG or retail sectors. A master's or relevant professional degree in Supply Chain Management is advantageous. You will also have a proven track record working with multifunctional teams and a deep understanding of customer care and supply chain processes. This full-time position demands strong leadership skills to coach and develop your team, driving performance and fostering an environment of growth and trust. Lagos is a pivotal market in Nigeria's FMCG landscape, hosting numerous multinational companies and serving as a strategic hub for supply chain operations. The customer services manager role here is vital for maintaining efficient order-to-cash processes that keep the business competitive in this dynamic market. While salary information is not provided, this position offers significant opportunities for professional growth in supply chain leadership within a global FMCG company. Success in this role can open pathways to senior management positions and broader operational responsibilities. To stand out, highlight your achievements managing customer service teams and supply chain processes in your CV and cover letter, emphasizing quantifiable improvements in delivery performance and customer satisfaction. Providing concrete examples of how you have driven cost savings or optimized logistics will be particularly impactful. If you are ready to lead customer service excellence at FrieslandCampina WAMCO Nigeria Plc, Lagos, submit your application promptly to seize this opportunity.