Customer Services: Expert / Team Lead at Trax Apparel Global Limited

Join Trax Apparel Global Limited in Lagos as a Customer Services Expert / Team Lead, a pivotal role focused on elevating customer satisfaction while steering a team towards sales success. This position centers on delivering distinguished service in the bespoke clothing and leather goods market, ensuring every customer interaction reflects the brand’s commitment to quality and style. In this role, you will manage customer interactions through various channels including phone, WhatsApp, email, and social media, resolving inquiries, complaints, and orders efficiently and professionally. You will actively identify opportunities to upsell and cross-sell, confidently closing sales by addressing objections and prioritizing customer needs. Additionally, you will implement marketing initiatives such as campaigns and promotions designed to convert leads and maintain customer loyalty. Leading a team, you will set daily goals, supervise performance, and uphold consistent service standards. Tracking key performance indicators like response time, conversion rate, and customer satisfaction will be critical to continuously enhancing service delivery. Successful candidates bring at least three years of experience in customer service, sales, or client-facing roles, with prior leadership experience being advantageous. You will need strong sales skills, including proven abilities to close deals and handle objections. Experience executing marketing strategies and campaigns is essential, alongside proficiency in CRM systems, WhatsApp Business, and spreadsheet tools. Excellent English communication skills are required; knowledge of Yoruba or Igbo languages is a plus. A detail-oriented, proactive approach combined with enthusiasm for fashion, luxury goods, and African culture will help you excel in this role. Lagos is a vibrant hub for retail and fashion, making this position at Trax Apparel Global Limited a unique opportunity to influence customer service standards in Nigeria’s competitive bespoke apparel market. The company’s focus on quality craftsmanship and customer experience aligns with Lagos’ dynamic fashion industry, enhancing the role's impact and career prospects. While specific salary details are not provided, this full-time position offers a platform for professional growth in luxury retail customer service and sales leadership. Successful incumbents often advance to senior customer experience roles or marketing management within the fashion sector. To stand out, highlight your track record in driving sales through customer service excellence and your leadership in team settings. Quantify your impact with metrics like sales growth or customer satisfaction improvements. Demonstrate familiarity with CRM tools and digital communication platforms relevant to the role. If you are ready to bring your customer services expertise and lead a motivated team at Trax Apparel Global Limited, submit your application promptly to seize this rewarding opportunity.