Customer Services: Customer Service Representative at Whip Smart Service Providers Limited

Join Whip Smart Service Providers Limited as a Customer Service Representative in Lagos, Lagos State, to deliver outstanding customer services for a leading kiddies store. This role focuses on handling customer engagement across social media channels and ensuring a seamless shopping experience for parents and guardians. In this customer services position, you will be responsible for promptly addressing inquiries from platforms like Instagram, WhatsApp, and Facebook. You will provide detailed product information, assist with order processing, confirm payments and delivery details, and follow up to guarantee customer satisfaction. Handling feedback and resolving complaints effectively will be key to maintaining strong customer relationships and encouraging repeat business. Ideal candidates bring a minimum of an OND qualification with 1-2 years of experience in customer service or related fields such as retail or social media management. You should possess excellent communication skills, a professional yet approachable attitude, and be comfortable multitasking in a busy environment. This is a full-time onsite role requiring residence in Festac or neighboring areas. Lagos is a commercial hub with a vibrant retail sector, and providing excellent customer services here supports business growth and customer loyalty in a competitive market. Whip Smart Service Providers Limited’s focus on children's products makes this role crucial in connecting with families through personalized service and prompt support. The monthly salary range offered is ₦100,000 to ₦150,000, reflecting the responsibilities and experience required. This position offers a pathway to develop skills in customer care, retail operations, and social media engagement within Nigeria's dynamic retail space. To stand out, highlight your experience managing social media customer interactions and your proven ability to resolve complaints with positive outcomes. Demonstrate clear communication skills and familiarity with customer relationship management tools in your application. Apply for the Customer Service Representative role to contribute your customer services expertise to Whip Smart Service Providers Limited. Candidates residing in Festac and surrounding areas are encouraged to submit their applications promptly.