Join Total Child School in Lagos as a Customer Service Representative, where you will play a pivotal role in enhancing the customer services experience within the school community. Total Child School is committed to delivering excellent educational services while maintaining strong relationships with students and parents.
In this role, you will be responsible for managing admissions and customer engagement, acting as the primary contact for prospective families. Your daily activities include handling enquiries through calls and emails, conducting school tours, and supporting the application process to ensure smooth enrolment. You will also be tasked with driving enrolment growth by converting leads into enrolled students using CRM tools and tracking key performance indicators such as call volume and conversion rates.
Successful candidates will bring a bachelor’s degree in Marketing, Business Administration, or a related discipline, along with experience in customer service or admissions. You should have strong communication and interpersonal skills, a data-driven mindset to meet targets, and proficiency in CRM software and Microsoft Office. This full-time position demands a professional and customer-focused approach.
Lagos serves as a bustling hub for educational institutions, making this role essential in maintaining competitive enrolment figures and enhancing parent satisfaction in a dynamic learning environment. Total Child School benefits from Lagos' diverse and growing demand for quality education, positioning this role as critical in the local education sector.
While the salary is not specified, this position offers a valuable career pathway into customer relations and educational administration. It lays the groundwork for future roles in school management or educational consultancy within Lagos and beyond.
To stand out, tailor your application by emphasizing your success in customer engagement and your ability to meet enrolment targets. Highlight any experience with CRM platforms and provide examples of how you have contributed to increased customer satisfaction or sales conversion rates.
We encourage qualified candidates passionate about customer services in education to apply for the Customer Service Representative role at Total Child School promptly.
