Customer Services at Whip Smart Service Providers Limited

Join Whip Smart Service Providers Limited in Lagos as a Customer Services representative for their skincare brand. This role centers on delivering outstanding customer care through digital platforms, primarily WhatsApp and Instagram, reflecting the company's commitment to quality and client satisfaction in the skincare market. In this role, you will engage with customers daily, addressing inquiries, offering detailed product information, and guiding users on skincare routines. You will manage order processing, resolve complaints, and conduct follow-ups, ensuring each interaction strengthens customer trust and encourages repeat business. The role demands clear, brand-consistent communication that is both warm and persuasive. Ideal candidates bring at least one year of experience in customer service or sales, have excellent written communication skills especially suited for online chats, and possess a genuine interest in skincare products. You will thrive here if you combine a professional appearance with the ability to handle multiple customer conversations efficiently during a typical six-day workweek. Lagos continues to be a vibrant center for retail and beauty industries in Nigeria. This position plays a vital role in sustaining the brand’s reputation and market growth within this dynamic city. The skincare sector’s expansion in Lagos offers numerous opportunities for career development and skill enhancement. The salary range for this full-time, onsite role is ₦100,000 to ₦150,000 monthly, providing a competitive package for entry to mid-level customer services professionals. This position also offers a pathway to growing within Nigeria's expanding retail and skincare sectors. To stand out, emphasize your proficiency in digital communication platforms like WhatsApp, demonstrate your knowledge or enthusiasm for skincare, and provide examples of how you have effectively handled customer interactions or sales in previous roles. Candidates passionate about delivering exceptional customer services in the skincare industry are encouraged to apply promptly to Whip Smart Service Providers Limited in Lagos. The role offers a chance to contribute meaningfully to a growing brand and build a rewarding career in customer care.