Customer Service and Support Officer at Adventure Capital Group

Advance your career as a Customer Service and Support Officer with Adventure Capital Group, located in Maryland, Lagos. This full-time hybrid position offers a hands-on role in a prominent venture capital firm known for backing innovative entrepreneurial companies within Nigeria's fintech ecosystem. In this role, you will manage a variety of customer interactions across multiple channels including phone and email. Your daily tasks involve resolving inquiries efficiently, handling complaints with professionalism, and providing accurate product and service information. You will also document customer interactions meticulously, escalate complex concerns appropriately, and follow up to confirm resolution, ensuring customers receive the best possible experience. Ideal candidates will have at least three years of customer service experience, a bachelor's degree, and the flexibility to work rotational shifts including nights and weekends. Essential skills include strong communication, phone etiquette, multitasking, and a problem-solving mindset. Familiarity with Microsoft Office and customer relationship management (CRM) systems is a distinct advantage. This position requires both independent and teamwork capabilities. Lagos is a major hub for Nigeria's fintech development, making this role integral to supporting the customer engagement efforts of a key venture capital player in the sector. As fintech firms evolve rapidly in this city, your contribution will directly impact customer satisfaction and company growth. Though specific salary details are not provided, this position offers significant growth potential within the fintech and investment sectors, paving the way for future opportunities in customer experience management or related fields. To stand out, applicants should highlight past achievements in customer satisfaction, quantify their impact where possible, and demonstrate familiarity with CRM tools in their CV and cover letter. Providing referees who can attest to your communication skills and problem-solving abilities will strengthen your application. If you are ready to engage with a dynamic team as a Customer Service and Support Officer, apply before the closing date on July 5, 2026. This is a chance to join a company shaping the future of Nigerian fintech through top-tier customer service.