Customer Service Representative Vacancy at First KBZ Nigeria Limited

We are seeking a professional and customer-focused Customer Service Representative to support our operations and maintain high service standards. The ideal candidate will support customer interactions, manage inquiries, and ensure timely resolution of issues while maintaining the company’s service standards.

Prior experience in a customer service or administrative support role is an advantage Strong verbal and written communication skills Good interpersonal skills and a customer-oriented approach Ability to work under minimal supervision and within defined timelines Proficiency in basic computer applications (email, spreadsheets….) Professional attitude, reliability, and attention to detail.

Respond promptly and professionally to customer inquiries via phone, email, and other approved channels Provide accurate information on products, services, orders, and general company processes Log, track, and escalate customer complaints or issues where necessary Maintain proper documentation of customer interactions and resolutions Support internal teams by relaying customer feedback and service-related concerns Uphold company policies, service standards, and confidentiality requirements.