Customer Service Representative

Customer Interaction: Handle inbound/outbound customer calls, emails, and chats in a professional, courteous manner Issue Resolution: Address customer inquiries, complaints, and service requests promptly and effectively Product/Service Knowledge: Maintain thorough understanding of company offerings to provide accurate information

Education: High school diploma or equivalent Experience: Previous customer service experience preferred; call center experience a plus; preferably within the Logistics and e-commerce industry Communication: Excellent verbal and written communication skills Technical Proficiency: Comfortable with computers, CRM software, and multiple communication channels Problem-Solving: Strong analytical abilities and solution-oriented mindset Adaptability: Ability to handle difficult conversations and remain calm under pressure; smooth adaption to customer schedule. Multitasking: Capable of managing multiple systems while maintaining conversation quality Language Skills: Bilingual abilities may be required for specific positions.

Documentation: Maintain accurate records of customer interactions and follow up as needed Problem Solving: Troubleshoot issues, identify solutions, and follow up to ensure resolution Policy Adherence: Follow company protocols, scripts, and compliance requirements Team Collaboration: Work with supervisors and team members to improve service quality Performance Metrics: Meet or exceed key performance indicators (KPIs) including call quality, handle time, and customer satisfaction scores. Provide a positive customer experience that aligns with the company's brand and values.