Customer Service Representative - Full-Time Onsite Roles ( 4 Openings )

Overview

Responsibilities

• Welcome and attend to customers in a friendly and professional manner, ensuring a welcoming atmosphere.
• Take customer orders accurately, both online and in-person, and ensure proper order processing for maximum efficiency.
• Process customer orders accurately and promptly, ensuring a seamless experience.
• Handle customer inquiries, feedback, and complaints with professionalism and care to foster positive relationships.
• Ensure a smooth and excellent experience for every customer, reinforcing our commitment to outstanding service.
• Guarantee that orders are delivered accurately and on time to maintain customer satisfaction.
• Manage phone calls, emails, and social media inquiries effectively to enhance communication channels.
• Maintain updated knowledge of menu items, promotions, and services to provide informed assistance to customers.
• Facilitate effective communication between the service area and kitchen staff to ensure operational harmony.
• Support daily outlet operations and collaborate effectively with team members to uphold high service standards.
• Uphold the company’s customer service standards and brand reputation, contributing positively to our overall success.

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Requirements

• Minimum of a B.Sc. degree in a relevant field.
• Proven experience in customer service within a Quick Service Restaurant (QSR) environment is highly preferred.
• Excellent communication and interpersonal skills are essential.
• Ability to perform efficiently in a fast-paced setting.
• Professional appearance and a positive attitude are required.
• Strong attention to detail along with effective problem-solving skills is necessary.
• Candidates must be punctual, reliable, and capable of working effectively within a team.
• Applicants should reside near the outlet location for which they are applying.