Bachelor of Arts - Computer Science - Information Technology (Optional Co-op)
Bishop's University
4-Year Bachelor's Degree
Sherbrooke48 months
Tuition
CA$28,651 / First year
Application fee
₦111,000
Elizabeth Maddeux LimitedVerified
Customer Service Manager
Nigeria, FCT
Full-time3-5 Years17 days ago
Expires Nov 07, 2029
Overview
The Customer Service Manager is responsible for overseeing the bank’s customer service operations, ensuring a high level of customer satisfaction, resolving customer issues, and improving service delivery within the branch.
Responsibilities
- Supervise the customer service team and daily service operations.
- Ensure timely resolution of customer complaints and inquiries.
- Monitor service quality and implement improvements where necessary.
- Train and mentor customer service staff.
- Ensure compliance with service standards and policies.
- Prepare customer service performance reports.
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Bachelor of Arts in Economics - Autumn Intake
Bishop's University
4-Year Bachelor's Degree
Sherbrooke48 Months
Tuition
CA$28,651 / First year
Application fee
₦110,000
Requirements
- Bachelor’s Degree in Business Administration, Marketing, Banking, or related field.
- 4–6 years experience in customer service within the banking sector.
- Proficiency in Microsoft Office applications
- Key Skills:
- Customer relationship management
- Leadership and team supervision
- Communication and conflict resolution
- Service quality management.