Customer Service: IT Administrator & Customer Service Officer at LexTorah

Join LexTorah in Lagos as a Customer Service: IT Administrator & Customer Service Officer, where you will blend technical IT expertise with strong customer service skills to enhance system reliability and user satisfaction. LexTorah operates in the IT sector, delivering technology solutions and support services. In this role, you will oversee installation, configuration, and maintenance of computer systems, telecom networks, and internet services. You will monitor connectivity issues such as broadband, WiFi, and VoIP, providing technical support to staff and clients while ensuring optimal IT system uptime. Additionally, you will address customer inquiries about digital services, payment platforms, and telecom transactions, resolving complaints promptly. Successful candidates bring a Bachelor's degree in IT or related fields and at least two years of experience in IT support or telecom operations. Strong troubleshooting skills, knowledge of networking and digital payment systems, and excellent communication are essential. This is a full-time position requiring residence around Yaba. Lagos is Nigeria’s tech hub, making this position critical in supporting the city’s growing digital infrastructure and customer service excellence within the IT sector. LexTorah’s role in maintaining seamless network operations supports business continuity in this bustling metropolitan area. While the salary is not specified, this position offers a solid career path in IT and customer support, opening doors to roles in network administration, technical support, and fintech services. Candidates can expect professional growth aligned with Lagos’s expanding technology market. To stand out, highlight your technical problem-solving achievements and customer service successes on your CV. Quantify your impact on system uptime or customer satisfaction rates and be ready to discuss examples of resolving complex IT or service issues. Apply promptly for the Customer Service: IT Administrator & Customer Service Officer role at LexTorah to join a dynamic team supporting Lagos’s vibrant tech community. Applications from qualified candidates close soon.