Customer Service Executive Vacancy at AWARI Real Estate limited

We are seeking a friendly, proactive, and customer-focused Customer Service Executive to manage guest and client interactions across all communication channels. The ideal candidate will serve as the first point of contact for inquiries, bookings, complaints, and support — ensuring a smooth and positive experience for guests and property owners.

Candidates should possess an OND/HND/Bachelor’s degree in any related field with 1–3 years experience in customer service, hospitality, real estate, or call-center roles Excellent verbal and written communication skills Strong problem-solving and interpersonal skills Ability to multitask and remain calm under pressure Familiarity with short-stay or hospitality services is an advantage.

Customer & Guest Support: Respond promptly to guest and client inquiries via phone, email, WhatsApp, and online platforms Assist guests with bookings, check-ins, check-outs, and stay-related requests Handle complaints and resolve issues professionally to ensure customer satisfaction Booking & Reservation Management: Manage reservations and update booking systems accurately Coordinate with operations, housekeeping, and maintenance teams to fulfill guest requests Provide clear information on pricing, availability, policies, and services Relationship Management: Maintain positive relationships with guests, tenants, and property owners Follow up with guests after stays to gather feedback and encourage reviews Documentation & Reporting: Record customer interactions, complaints, and resolutions Escalate complex issues to the Operations Manager when necessary Prepare basic daily or weekly customer service reports