Customer Service Executive at Prudential Zenith Life Insurance

Join Prudential Zenith Life Insurance in Lagos as a Customer Service Executive, playing a crucial role in delivering top-tier support within Nigeria's life insurance sector. This position demands a dedicated customer service professional to enhance client satisfaction and engagement. In this role, you will handle inbound communications via email, phone, and live chat, ensuring timely and accurate responses to client inquiries and complaints. You will initiate daily premium collection and customer engagement calls, validate customer data, manage complaint registers, and provide comprehensive reports to the compliance team. Your duties also include escalating complex issues, sending policy documents and seasonal communications, and supporting team members with administrative and technology-related challenges. The ideal candidate will bring at least three years of post-NYSC experience in customer service, preferably within life insurance. You should have strong verbal and written communication skills, proficiency in MS Office, and a problem-solving mindset. Self-motivation, teamwork, and integrity are essential, along with the ability to work independently and under pressure in a fast-paced environment. Lagos is a vital hub for Nigeria’s insurance industry, with growing demand for quality customer service to maintain client trust and regulatory compliance. Working at Prudential Zenith Life Insurance offers you the chance to develop your career in a dynamic market segment. While specific salary details are not disclosed, this full-time role provides an opportunity to grow within the insurance sector, potentially advancing to supervisory or specialist customer service positions. The role also offers valuable experience in client relationship management and regulatory compliance. To stand out, tailor your CV and cover letter to highlight your experience in customer engagement and complaint resolution, quantifying achievements where possible. Demonstrate your proficiency with customer service tools and your ability to handle complex client issues efficiently. Apply for the Customer Service Executive position at Prudential Zenith Life Insurance and contribute to enhancing customer satisfaction in Lagos. Submit your application promptly to be considered for this key role.