Bachelor of Arts - Sociology - Criminology, Law, and Social Policy
Bishop's University
4-Year Bachelor's Degree
Sherbrooke48 months
Tuition
CA$28,651 / First year
Application fee
₦111,000
Finda Logistics Services LimitedVerified
Customer Care Representative
Lagos, Lagos
Full-time1-2 Years12 days ago
Expires Dec 07, 2029
Overview
We are seeking a composed, articulate, and tech-savvy Customer Care Representative to join our growing team. You will be the first point of contact for our clients, ensuring their inquiries are handled with professional excellence and their issues are resolved with speed and empathy. Remuneration & Benefits Salary: Competitive monthly net (based on experience). Benefits: HMO coverage, performance bonuses, and paid annual leave. Growth: Structured career path to Senior Customer Success or Team Lead positions. How to Apply Interested and qualified candidates should send an updated CV (PDF format preferred) and a brief Cover Letter, outlining your relevant using "Customer Care Representative - [Your Full Name] - [Your Location]" as the subject of the mail eg. Example: Customer Care Representative - Chinelo Adebayo - Surulere. Note Only shortlisted candidates who meet the requirements will be contacted for an interview. Applications without the correct subject line may not be reviewed.
Responsibilities
- Omnichannel Support: Respond to customer inquiries via phone calls, emails, live chat, and social media platforms.
- Complaint Resolution: Troubleshoot and resolve product or service issues by determining the cause of the problem and selecting the best solution.
- CRM Management: Maintain accurate records of customer interactions, process customer accounts, and file documents in the company database.
- Product Expertise: Stay updated on all company products, services, and promotional offers to provide accurate information to customers.
- Feedback Reporting: Collate and report recurring customer complaints to the Team Lead to improve service delivery.
- Education & Experience
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Bachelor of Arts in Economics - Autumn Intake
Bishop's University
4-Year Bachelor's Degree
Sherbrooke48 Months
Tuition
CA$28,651 / First year
Application fee
₦110,000
Requirements
- Education: B.Sc/HND in Communications, Business Administration, or any related discipline.
- Experience: 1–3 years of experience in a Customer Service, Call Center, or Front Desk role.
- Certification: Prior training in Customer Relationship Management (CRM) is a plus.
- Skills & Competencies
- Communication: Fluent in English (written and verbal); ability to speak a local language (Yoruba/Igbo/Hausa) is an added advantage.
- Interpersonal Skills: Natural ability to remain calm, empathetic, and professional under pressure or when dealing with difficult callers.
- Technical Proficiency: Comfortable using Microsoft Office (Excel/Word) and familiar with CRM tools (e.g., Zendesk, Freshdesk, or HubSpot).
- Speed & Accuracy: Fast typing skills and the ability to multitask between different chat windows and software.