Customer Care Officer at Swift Consulting

Join Swift Consulting in Lagos as a Customer Care Officer, delivering outstanding client support and driving business growth. Swift Consulting is a dynamic firm focused on exceptional customer service in a competitive market. In this role, you will handle a large volume of customer inquiries through phone, email, and live chat channels efficiently and accurately. You will also identify sales opportunities during interactions, contributing to monthly revenue goals. Additionally, you will compile and analyze customer feedback and sales data, producing regular reports for management to inform strategy. Successful candidates will bring a bachelor's degree in Business Administration, Marketing, or a related discipline, alongside at least three years of proven experience in customer service or telemarketing. Proficiency with CRM platforms, live chat software, and MS Excel is essential. Excellent communication skills and the ability to remain composed under pressure are critical to thrive in this full-time position. Lagos is a major commercial hub where customer experience shapes brand success, especially in competitive service sectors. This position at Swift Consulting offers a strategic role in maintaining client satisfaction and boosting sales performance within this vibrant market. While salary details are not disclosed, the role offers a pathway to advanced customer service and sales positions within fast-growing companies. Candidates can expect opportunities to develop analytical and client management skills valuable across industries. To stand out, emphasize your track record of meeting sales targets and detail your experience with CRM and live chat tools in your application. Highlight specific achievements in customer satisfaction and sales conversion metrics for maximum impact. We encourage qualified professionals interested in this customer care officer role to apply promptly and join Swift Consulting’s team in Lagos.