Customer Care Manager at Sidel

Join Sidel as a Customer Care Manager based in Lagos, Nigeria, where you will play a vital role in managing customer care operations for a leading packaging equipment provider. This role focuses on delivering exceptional customer support throughout the equipment lifecycle, ensuring client satisfaction and operational excellence. In this position, you will oversee the entire customer assistance process, from receiving and filtering incoming requests to coordinating technical support and resolving issues with the help of product experts. You will manage service requests, audit coordination, warranty interventions, and collaborate closely with field engineers and sales teams to ensure smooth service delivery and customer communication. Ideal candidates will have a bachelor's degree and at least four years of experience in after-sales or production plant environments. You should possess strong technical knowledge of equipment, excellent communication skills, and the ability to multitask effectively within a dynamic team. This is a full-time role requiring a proactive and autonomous customer care leader. Lagos is a key hub for industrial and manufacturing operations in Nigeria, with growing demand for efficient after-sales services in the packaging sector. Sidel’s presence here offers a strategic opportunity to impact customer satisfaction and technical service standards in this competitive market. While the salary details are not disclosed, this role offers career growth within the after-sales and customer success domains, potentially leading to senior operational or technical management positions in manufacturing or logistics companies. To stand out, highlight your experience in managing technical customer support and your ability to coordinate multi-disciplinary teams. Quantify your achievements in problem resolution times and customer satisfaction improvements to showcase your impact. If you are ready to lead customer care initiatives and drive operational success at Sidel, apply before the deadline to join a dynamic team dedicated to excellence.