Customer Care Executive at Ruth & Roots Ltd

Join Ruth & Roots Ltd as a Customer Care Executive in Lagos, where you will be the vital link between the company and its clients. Ruth & Roots Ltd is a dynamic organization focused on delivering excellent products and services in the healthcare sector. This role calls for a customer care specialist eager to build strong client relationships and ensure satisfaction. In this position, you will handle customer inquiries both in person and online, provide detailed product and service information, and resolve issues promptly. Your daily activities will include following up with customers through phone calls, social media, and emails to confirm satisfaction and encourage product upselling and cross-selling. You will collaborate with team members and other departments to deliver effective solutions, maintain accurate records of customer interactions, and manage order placements. Ideal candidates bring 1 to 3 years of relevant experience, a degree in any field, and a passion for customer service. You should be adept at multitasking, possess strong communication and negotiation skills, and be comfortable working independently in a fast-paced environment. Familiarity with Microsoft Office and CRM software is essential. Lagos is a bustling commercial hub with a growing healthcare industry, making this customer care role crucial for maintaining client trust and enhancing service delivery. Being based near Ilupeju will facilitate smooth operations and quick customer engagement. Although salary details are not specified, this role offers a valuable career path in customer service within the healthcare sector, opening opportunities for advancement into client relations and operational management roles. To stand out, emphasize your problem-solving skills and experience with social media customer engagement in your application. Highlight any healthcare background and successful customer interaction metrics to showcase your suitability. Apply for the Customer Care Executive role promptly to become an essential part of Ruth & Roots Ltd’s client-focused team. The deadline for applications is not specified, so early submission is advised.