Union Diagnostics: Customer Care Officer - Call Centre at Union Diagnostic and Clinical Services Plc

Join Union Diagnostic and Clinical Services Plc as a Customer Care Officer - Call Centre in Nigeria, serving key locations including Lagos, Ondo, and Rivers states. Union Diagnostic is a prominent healthcare provider specializing in diagnostic and clinical services. In this role, you will manage customer inquiries and provide support via call centre operations. You will handle patient requests, resolve service-related issues, and maintain accurate records of customer interactions to ensure satisfaction. Your daily activities will include using communication software and tools to deliver prompt and effective support. You should hold a BA/BSc/HND degree in Mass Communication or related fields, along with experience in customer service or call centre environments. Strong verbal communication skills and proficiency with software tools are essential. This is a full-time position requiring dedication and excellent interpersonal skills. The healthcare sector in Nigeria, especially in metropolitan hubs like Lagos and Rivers, demands reliable customer service to sustain patient trust and operational efficiency. Union Diagnostic plays a vital role in providing accessible diagnostic services, and this position supports the company’s commitment to quality patient care. While salary details are not specified, this role offers growth opportunities within healthcare customer service and administration. Successful candidates can advance to supervisory or specialised patient relations roles within the healthcare industry. To stand out, emphasize your communication skills and experience handling customer inquiries in your CV. Highlight specific achievements in improving customer satisfaction and your ability to navigate call centre software efficiently. Apply for the Customer Care Officer - Call Centre role at Union Diagnostic and Clinical Services Plc to contribute to quality healthcare service delivery. Ensure your application is submitted promptly before the closing date if specified.