Technical Support Supervisor at Carlcare Development Nigeria Limited

Join Carlcare Development Nigeria Limited as a Technical Support Supervisor based in Lagos, Nigeria. Carlcare is a prominent technology company recognized for its strong presence in mobile phone manufacturing and after-sales services across major brands like TECNO, itel, and Infinix. This role focuses on leading technical support operations for electric vehicle (EV) products, a rapidly growing sector within the company. In this position, you will oversee daily technical support activities, including diagnosing and troubleshooting EV products, guiding repair processes, and collaborating closely with service centers and technicians. You will also organize and deliver technical training on EV systems and high-voltage safety, resolve complex technical faults, and monitor key performance indicators such as First Fix Rate and Turnaround Time. Your reports on product performance and field issues will be vital for continuous improvement. Successful candidates will bring a bachelor’s degree in Automotive or Mechanical Engineering, coupled with 4 to 5 years of relevant experience in technical support or after-sales service within the automotive or EV industry. Strong diagnostic and problem-solving skills for EV systems are essential. This full-time role demands proactive leadership and technical expertise to ensure excellent service standards. Lagos is a strategic hub for Nigeria’s expanding electric vehicle and automotive sectors, making this role crucial in supporting the regional growth of innovative technologies. Carlcare’s commitment to quality service in the telecom and EV markets positions this role at the forefront of technical advancement in the city. Though salary details are not disclosed, this role offers valuable career progression within high-tech automotive and telecom companies, opening pathways to senior technical or operations management positions. The role also provides exposure to cutting-edge EV technology and industry best practices. To stand out, emphasize your hands-on experience troubleshooting EV systems and your ability to lead technical teams effectively. Highlight any successful training programs you have organized and quantify improvements in service KPIs you achieved. Including detailed examples of complex problem resolution in your CV will strengthen your application. Apply for the Technical Support Supervisor position at Carlcare Development Nigeria Limited before the closing date on May 10, 2026, to be part of a leading company driving innovation in Nigeria’s telecom and electric vehicle landscape.