Join Cooperazione Internazionale (COOPI) as a Helpdesk Assistant in Yobe State, supporting humanitarian efforts to assist internally displaced persons (IDPs). COOPI is a longstanding Italian NGO committed to improving healthcare, food security, and financial stability for vulnerable populations affected by conflict and disasters. In this role, you will handle the registration and resolution of complaints from beneficiaries and non-beneficiaries at the local government area (LGA) level. Your daily activities will include managing complaint data, providing timely feedback to complainants, supporting program implementation, and compiling reports that track progress on key indicators under the supervision of the MEAL Officer. Ideal candidates bring a diploma in Sociology, Development Studies, Statistics, or related fields, along with at least one year of experience in complaint response management within an INGO. Strong communication, data analysis, and report-writing skills are essential. The position requires flexibility, cultural sensitivity, and familiarity with Northeast Nigeria’s terrain. Yobe State’s humanitarian context demands effective feedback mechanisms to enhance program accountability and community trust. This role is vital in ensuring that COOPI’s multi-sectoral projects in food security, health, and socio-economic services meet the needs of displaced populations in this region. While salary details are not disclosed, this position offers a pathway into humanitarian program support and monitoring roles within NGOs focused on emergency response and sustainable development. To stand out, emphasize your experience managing complaint data and delivering community feedback in your application. Highlight any capacity-building initiatives you have led and quantify your impact through specific reports or program improvements. If you are ready to contribute as a Helpdesk Assistant with COOPI in Yobe, apply before the closing date on May 8, 2026, to be considered for this important humanitarian role.
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Cooperazione Internazionale (COOPI) is an Italian humanitarian NGO established in Milan in 1965, dedicated to alleviating poverty and improving access to essential services in vulnerable communities worldwide.
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