Guest Service Agent at Carlson Hotel

Join Carlson Hotel as a Guest Service Agent in Ikoyi, Lagos, a well-established four-star hotel known for its comfortable accommodations and recreational amenities. Carlson Hotel offers personalized service in a prime location, providing guests with an exceptional hospitality experience. In this role, you will manage front desk operations including warmly welcoming guests, handling check-ins and check-outs, assigning rooms, and issuing keys. You will also respond to guest inquiries about hotel services and local attractions, resolve complaints professionally, and act as a bridge between guests and hotel staff. Additionally, you will handle reservations, cancellations, update room availability using the hotel management system, and manage payment processing to ensure billing accuracy. Ideal candidates will have relevant qualifications and at least 3 years of experience in hospitality or guest services. You should bring strong communication skills, a customer-focused attitude, and be available to work full-time to excel as a guest service professional. Ikoyi is a prestigious area in Lagos known for its upscale residences and hospitality venues, making this role vital in enhancing the hotel’s reputation within the competitive Lagos hospitality sector. Carlson Hotel’s blend of quality service and location offers a dynamic environment for hospitality professionals. The monthly salary for this role is ₦70,000, reflecting entry to mid-level hospitality careers. Successful Guest Service Agents often progress into supervisory or management positions in hotels or related tourism businesses. To stand out, emphasize your experience managing guest interactions, problem resolution, and proficiency with hotel booking software on your CV. Highlight any achievements in improving guest satisfaction or streamlining front desk operations. If you are ready to contribute as a Guest Service Agent at Carlson Hotel, apply before the deadline on 30th April, 2026. This opportunity awaits enthusiastic hospitality professionals committed to excellent guest experiences.