Front Desk Officer - 5 Openings, Onsite Role

Overview

Responsibilities

• Warmly receive and assist walk-in customers, creating a welcoming environment
• Efficiently handle customer orders, tagging, and documentation for laundry services
• Promptly respond to customer calls, messages, and service inquiries with professionalism
• Accurately schedule pickups and deliveries to enhance customer satisfaction
• Process payments and issue receipts for laundry transactions with attention to detail
• Maintain organized and proper records of all customer orders for effective tracking
• Ensure the front desk area is neat and well-organized to promote a positive customer experience

Requirements

• Minimum of SSCE or equivalent certification.
• Strong communication and excellent customer service skills are essential.
• Good attention to detail is crucial for effective order tracking.
• Basic computer knowledge or familiarity with POS systems is required.
• Ability to thrive in a fast-paced work environment is necessary.
• Previous experience in front desk operations or customer service roles is an advantage.