Front Desk/ Customer Experience Officer at Windek Fisheries Limited

Join Windek Fisheries Limited in Rivers State as a Front Desk/ Customer Experience Officer, a crucial role that serves as the welcoming face for clients and visitors. This position is vital for maintaining professional and efficient front desk operations while ensuring excellent customer care in a dynamic fisheries environment. In this role, you will be responsible for greeting and assisting customers and visitors, managing incoming communications including calls and messages, and providing detailed information about the company's products, pricing, and delivery procedures. You will also handle customer complaints and feedback, ensuring timely resolutions and maintaining accurate customer interaction records to support the sales and operations teams. Successful candidates will bring a minimum of 1 to 3 years’ experience in front desk or customer service roles, ideally within FMCG or service industries. A relevant qualification ranging from SSCE to a Bachelor's degree is required, alongside strong communication skills, a professional demeanor, and basic computer literacy. This is a full-time role requiring the ability to multitask and work effectively under pressure. Rivers State’s fisheries sector is a significant contributor to Nigeria’s economy, with companies like Windek Fisheries Limited playing a key role in seafood supply chains. A Front Desk/ Customer Experience Officer here ensures frontline customer satisfaction, enhancing the company’s reputation in a competitive market. The monthly salary ranges between ₦100,000 and ₦150,000, offering a solid entry point into customer service and administrative careers within the fisheries and broader service sectors. This role also provides a foundation for career advancement into customer relations, administration, or operational management. To stand out, applicants should highlight their customer service achievements and experience handling inquiries and complaints in their CV and cover letter. Quantifying improvements in customer satisfaction or efficiency and including references from previous roles will strengthen their application. Candidates interested in the Front Desk/ Customer Experience Officer position at Windek Fisheries Limited should apply before the closing date on June 15, 2026, to be considered for this rewarding opportunity.