Customer Services Manager at FrieslandCampina WAMCO Nigeria Plc

Join FrieslandCampina WAMCO Nigeria Plc as a Customer Services Manager in Nigeria, where your expertise will contribute to our unique supply chain model. This role is pivotal in ensuring efficient order management and customer service operations, guaranteeing timely deliveries and customer satisfaction. As a Customer Services Manager, you will oversee the processing of orders across all supply points, ensuring that shipments are tracked and delivered on time. You'll also manage invoicing and resolve any customer inquiries regarding order status and forecasts. Your performance management skills will be essential in achieving key KPIs such as OTIF and sales volume targets, while collaborating with stakeholders to drive success. We are looking for candidates with at least 5 years of experience in customer service, preferably with a Master’s or professional degree in Supply Chain Management. Strong knowledge of customer service processes and experience in FMCG or large retail environments are highly valued. This full-time position requires excellent leadership skills and the ability to foster a collaborative team environment. FrieslandCampina offers a dynamic and innovative workplace with opportunities for training and personal development, along with a competitive remuneration package. If you're ready to take on this challenge, we invite you to apply today.