Customer Service Jobs: Customer Service Team Leader at Hartwell Hospital

Explore exciting customer service jobs as a Customer Service Team Leader at Hartwell Hospital in Lagos, a leading healthcare provider committed to exceptional patient care. This role is vital in ensuring excellent customer experiences within the hospital’s service operations. As a Customer Service Team Leader, you will oversee daily customer service activities, ensuring smooth operation of patient inquiries, HMO process management, and order processing. You will produce key performance reports, manage team schedules, and ensure customer issues are resolved promptly and efficiently. Successful candidates will bring a BA/BSc/HND qualification, with 2 to 15 years of experience managing customer service teams. You'll excel with strong organizational skills, clear communication, and proficiency in Microsoft Office and CRM systems. This full-time, onsite role requires leadership skills to train and mentor staff effectively. Lagos’ healthcare sector is rapidly growing, with increasing demand for quality service delivery in hospitals. Hartwell Hospital’s focus on customer satisfaction positions this role as a key player in improving patient relations and operational efficiency in Nigeria’s busiest city. The monthly salary range of ₦150,000 to ₦200,000 reflects competitive compensation within Lagos healthcare customer service jobs. This position offers career growth opportunities in hospital administration and healthcare service management. To stand out, emphasize your experience leading customer service teams, demonstrating measurable improvements through KPIs and process enhancements. Highlight your ability to manage workloads and deliver high customer satisfaction in your CV and cover letter. Apply for the Customer Service Team Leader role at Hartwell Hospital before the May 15, 2026 deadline and join a dynamic team dedicated to healthcare excellence.