Customer Service Sales Representative Vacancy at International Golden Edge Trading

We are looking for a skilled Customer Service Representative to join our dynamic e-commerce team. As a key member of our customer experience team, you will be the voice of our brand, handling customer inquiries, resolving issues, and driving satisfaction.

BSc Degree / HND in a related field (e.g., Business, Marketing, Communications) 2+ years of customer service experience (e-commerce experience is a plus!) Excellent communication and problem-solving skills Ability to work in a fast-paced environment and meet deadlines Fluency in English, with knowledge of local languages a plus Proficiency in CRM Software.

Respond to customer inquiries via phone, email, and social media Provide timely updates on order status, shipping, and delivery Resolve issues with orders, payments, and returns Maintain accurate records of customer interactions Collaborate with teams to resolve customer complaints Meet customer service standards and performance metrics