Customer Service Representative Vacancy at an E-commerce Company - Swift Consulting Limited

We are currently seeking qualified and experienced applicants to fill the role of Customer Service Representative for one of our clients in the E-commerce Industry.

Bachelor’s degree or OND/HND in Business Administration, Mass Communication, Marketing, or a related field. 1–3 years proven experience in customer service, call center operations, or a similar role preferably within the e-commerce sector. Excellent verbal and written communication skills. Strong problem-solving and conflict-resolution abilities. Proficiency in using CRM systems, chat tools, email platforms, and basic computer applications. Ability to multitask and work in a fast-paced environment. Strong interpersonal skills and a customer-focused attitude.

Respond promptly to customer inquiries via phone, email, chat, and social media platforms. Handle customer complaints, order issues, returns, and refunds in a professional manner. Provide accurate information about products, services, and order status. Maintain detailed and accurate records of customer interactions and transactions. Collaborate with operations, logistics, and warehouse teams to resolve customer issues. Ensure high levels of customer satisfaction and support customer retention initiatives.