Customer Service Representative

We are seeking an experienced and highly motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing excellent customer service and support to our valued customers. Note: Only applications sent to career@gosub.ng will be reviewed. We encourage you to apply early, as applications will be considered on a first-come, first-served basis. If you do not reside in Benin City, specifically around Sapele Road or GRA and environs do not apply. If you’re a motivated, customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

Candidate must possess at least a Bachelor’s Degree in a related field. Minimum of 2 years of experience in a similar role. Flexible to work shifts, including days, nights, weekends, and holidays. Must reside in Benin City, specifically around Sapele Road or GRA and environs. Excellent communication and interpersonal skills. Capacity to work under pressure. Strong problem-solving and analytical skills. Proficiency in multitasking and prioritizing in a fast-paced environment. Proficiency in Microsoft Office Suite (especially Excel) and CRM software. Experience in a customer-focused environment. Ability to work independently and in a team setting.

Manage incoming customer inquiries via phone, email, and social media channels. Provide product and service information to customers. Respond to customer complaints and resolve issues in a timely and effective manner. Process customer orders. Collaborate with other teams to ensure customer satisfaction. Maintain accurate records of customer interactions and transactions. Identify and escalate priority issues to the appropriate department.