Customer Service Representative at Global Ease HR Consulting and Academy

Join Global Ease HR Consulting and Academy as a Customer Service Representative based in Lagos, Nigeria. This role offers an excellent opportunity to work with a reputable HR consulting firm located in Chevron, Lagos, delivering exceptional customer support and service. In this role, you will handle customer inquiries through multiple channels including walk-ins, WhatsApp, Instagram, phone calls, and emails. You will accurately process customer orders by confirming key details such as size, color, delivery location, and delivery timelines. Providing product information and styling advice will be a key part of your daily tasks, along with managing complaints, returns, and exchanges promptly and efficiently. Maintaining detailed records of all customer interactions and supporting sales through upselling and cross-selling activities will also be essential. Ideal candidates will demonstrate strong communication skills, a customer-focused mindset, and basic knowledge of social media platforms. Previous experience in customer service is preferred. This is a full-time position requiring dedication and professionalism throughout the work schedule. Lagos is a major commercial hub in Nigeria, making customer service roles critical for businesses aiming to maintain competitive advantage and high customer satisfaction. The HR consulting industry in Lagos is growing steadily, creating dynamic opportunities for professionals in client-facing roles. The role offers a monthly salary ranging between ₦100,000 and ₦150,000, with potential for growth in customer relations and sales support careers. Successful candidates can expect to develop valuable skills applicable to various sectors. To stand out, emphasize your communication abilities and any previous customer service achievements in your CV. Highlight experience with social media platforms and quantify successful resolutions or sales support where possible. Qualified applicants are encouraged to apply for the Customer Service Representative position before the closing date on May 11, 2026.